Shipping Policy

Shipping & Returns Policy — Aesthera

Thank you for choosing Aesthera. We are committed to delivering your order safely, efficiently, and with complete transparency. Please review our shipping and returns policy below for full details regarding order processing, delivery timelines, and refunds.

Shipping Policy

Order Processing

All orders placed before 3:00 PM (PST) are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, shipment processing may require additional time. Should a significant delay occur, our team will notify you promptly via email or phone.

Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated and displayed at checkout.

Please note that delivery timelines are estimates and may occasionally vary due to carrier delays or unforeseen circumstances.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number. Tracking information typically becomes active within 24 hours.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer. Aesthera is not responsible for customs-related fees or delays.

Shipping Damages or Lost Packages

Aesthera carefully prepares and inspects every order before shipment. However, once a package is handed over to the shipping carrier, we are not liable for items damaged or lost in transit.

If your order arrives damaged:

• Contact the shipping carrier directly to initiate a claim.
• Retain all packaging materials and damaged items, as they may be required during the claim process.

Returns & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist with a return and refund request.

Return Eligibility

Products are eligible for return only if:

• The item remains unused
• The product is in its original condition
• Original packaging is intact

Products that have been used, altered, or damaged by the customer are not eligible for refunds.

How to Request a Return

1. Email support@aestherapro.com with:
   • Your order details
   • Reason for return
   • Supporting photos or video of the product
2. Once approved, you will receive:
   • A Return Authorization Number (RA#)
   • The address of the nearest return warehouse

Returning Your Item

We strongly recommend using a trackable shipping service, as Aesthera cannot be responsible for lost or missing return packages.

Refund Process

After your returned item is received and inspected:

• A full refund will be issued to your original payment method.
• A refund confirmation email will be sent once processing is complete.

For additional details, please refer to our complete Return & Refund Policy page.

Thank you for trusting Aesthera.

Aesthera — Beauty, Refined.